Reference

Our Terms, Your Rights on rsvip1

Every account on rsvip1 operates under a clear set of legal terms — covering how your data is handled, what governs your use of the lobby, and how disputes are resolved.

Account TermsPrivacy PolicyCookie UseData RetentionJurisdiction Notice
rsvip1 Our Terms, Your Rights on rsvip1
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and meet our legal obligations. Here is how each area works in practice.

Data Collection and Retention

We store your registration details, transaction history, and session logs for as long as your account is active and for the period required by applicable law after closure.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel in your account; withdrawing consent for non-essential cookies does not affect your…

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support — we can freeze wallet activity while the review is underway.

Requesting Changes or Deletion

To update personal details linked to your DANA, OVO, or GoPay wallet, submit a request via email with your account ID. Deletion requests are processed subject to any outstanding balance or open dispute, and we confirm completion in writing.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about our terms, a data request, or a formal dispute, use the channels below. We handle legal and policy queries separately from general account support to make sure the right team responds.

Team online

Live Chat

Start a live chat session from the lobby footer for policy questions. Our team can direct your query to the legal or compliance desk during operating hours.

Email Support

Send formal data requests, account closure notices, or written dispute submissions to our support email. We acknowledge receipt within one business day.

Account Help Centre

The Help Centre in your account dashboard covers common legal questions — cookie settings, data access requests, and how to update the personal details tied to your wallet.

Common Legal and Policy Questions

These are the questions we get most often about our terms, your data, and how to act on your rights as an account holder.

The jurisdiction clause in our full terms specifies the governing law. Access to rsvip1 is available only where local law permits, and you are responsible for confirming eligibility in your region before registering.

Submit a data access request via the support email with your account ID. We will compile your registration details, transaction records, and session history and send them to your verified contact address within the timeframe required by applicable law.

Yes. Send a deletion request by email. We will process it once any open balance or active dispute is resolved, and we will confirm in writing when the deletion is complete. Some records may be retained as required by law.

We use session cookies for login continuity and analytics cookies to improve the lobby. Non-essential cookies can be turned off in your account settings panel without affecting your access to games or your DANA, OVO, or GoPay wallet.

Your active data is deactivated on closure. We retain transaction and identity records for the period required by applicable regulations, after which they are deleted. You can request confirmation of the retention period via support email.

Submit your dispute in writing to our support email, including your account ID, the transaction reference, and a clear description of the issue. We acknowledge receipt within one business day and escalate to the relevant team for review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.